Q2 Business Coaching Pty Ltd (ABN 68 634 419 686) respects your privacy. This policy explains what personal information we collect, why we collect it, where it is kept, who can see it, and what you can ask us to do about it. We follow the Australian Privacy Principles as our standard.
Last updated: 29 July 2026.
What we collect
We collect only what we need to do the work you have asked us to do.
When you use one of our online assessments, we collect your name, your email address, your business name where the assessment asks for it, and your answers to the assessment questions. Our system also automatically records the internet address and browser of the device you submit from. We keep that only to detect abuse and to investigate a problem if one occurs.
When you pay for an assessment, we receive a record that a payment succeeded, the amount, the email address used, and a reference number.
We never see or store your card details. Payment happens on a secure page hosted by our payment provider, Stripe. Your card number never reaches us.
When you contact us or work with us as a coaching client, we collect your name, business name, email address, phone number, and the notes and material that come out of our coaching work together.
What we do not collect: we do not ask for your date of birth, government identification numbers, health information, or any other sensitive category of personal information.
Why we collect it
To score your assessment and write your report. To send you that report and the reply you asked for. To provide our coaching services. To keep proper business and financial records. And, only if you have separately ticked the box asking for it, to send you occasional tips by email.
We do not sell your personal information. We do not share it with anyone for their own marketing.
Where your information is kept, and where it goes
Your assessment answers are stored in Australia. Our assessment system runs on a server in Sydney, and your answers are held there.
Some parts of running the business necessarily involve services based overseas, mainly in the United States. Being straight with you about this matters more than a comfortable sentence, so here is the full list.
| Part of the work | Provider | Where |
|---|---|---|
| Storing your assessment answers | Our own server | Sydney, Australia |
| Taking your payment | Stripe | Overseas, mainly the United States |
| Sending your report and our emails | Our email delivery service | Australian sending servers |
| Helping draft your report (see below) | A reputable AI writing service | Overseas, mainly the United States |
| Our own email, files, and customer records | Microsoft, Google, HubSpot | Overseas, mainly the United States |
Where your information is handled overseas, we take reasonable steps to use reputable providers with proper security, and by using our forms and services you consent to that handling. If you would rather your information were not handled this way, contact us before you start, and we will tell you honestly whether we can offer an alternative.
How artificial intelligence is used, and where the human sits
We use an AI writing tool to help draft the written commentary in your report. You should know three things about that.
- Your answers are sent to that tool to draft your report. That tool is operated overseas. This is the one point where your assessment answers leave Australia, and we would rather tell you than let you assume otherwise.
- The AI never decides your score. Scores are worked out by fixed rules in our own software. The AI writes explanation, not judgement, and it is given only one person's answers at a time.
- A person reads every report before it reaches you. A member of our team reads and approves every report before it is sent. No report is ever produced and delivered without a human reading it first.
How long we keep it
| What | How long |
|---|---|
| Your assessment answers and the working files behind your report | 12 months from when you submit, unless you become an ongoing coaching client, in which case our normal coaching client records apply |
| Your finished report | 12 months as our own copy; the copy we email you is yours to keep |
| Payment and financial records | As long as Australian business record-keeping law requires, which is longer than the above |
| Our record that something happened, such as a link being issued or a report being sent | Kept as our operating record. It never contains a copy of your answers |
You can ask us to delete your information sooner. See below.
How we protect it
Assessment links are personal, single-use, and expire. Card details never reach us. Our servers are kept patched, access is restricted, and backups are taken nightly.
No system is perfect. If something goes wrong that puts your information at real risk, we will tell you plainly and quickly, and we will follow the guidance of the Office of the Australian Information Commissioner on what else must be done.
Your choices, and how to use them
See what we hold. Ask us and we will send you a plain-English copy of the personal information we hold about you.
Correct it. Tell us what is wrong and we will fix it.
Delete it. Ask us and we will delete your personal information, other than financial records we are required by law to keep. We will confirm when it is done. We will check it is really you asking before we delete anything, because deleting the wrong person's information is the worse mistake.
Stop marketing. Every marketing email has an unsubscribe link and we act on it promptly. We only send marketing to people who have asked for it.
For any of these, email privacy@q2businesscoaching.com.au.
Cookies and tracking
Our website and our assessment pages do not use advertising cookies, analytics trackers, or third-party tracking scripts.
Complaints
If you think we have mishandled your personal information, email privacy@q2businesscoaching.com.au. We will look into it and reply to you. If you are not satisfied with our response, you can take it to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy. The current version is always on this page, with the date it was last updated at the top.
Contact us
Q2 Business Coaching Pty Ltd (ABN 68 634 419 686)
Suite 10, 100 Hay Street, Subiaco WA 6008
privacy@q2businesscoaching.com.au